Calling 911

When should I call 9-1-1?

  • To save a Life
  • To stop a Crime
  • to report a Fire

In any police, fire, or ambulance emergency, 9-1-1 should be your first call.

9-1-1 CALLING TIPS

  • Stay calm and speak clearly.
  • Listen carefully and answer all of the dispatcher’s questions the best you can.
  • If possible, do not hang up until the dispatcher has obtained all the needed information.

SILENT CALL PROCEDURE
If you cannot speak, use your home phone’s keypad when the dispatcher answers:

  • Press 1 for Police
  • Press 2 for Fire Department
  • Press 3 if you need an Ambulance

CORDED BACKUP
Cordless phones will not work during power outages, so always keep a corded phone in your home in case of emergency.

CELL PHONES
If you are calling from a cell phone, please provide as much information to the dispatcher as possible. New technology enables dispatchers to determine your phone number’s location within a couple of hundred yards. However, the more information you can give, the better.

OTHER IMPORTANT INFORMATION

  • Medical Alert devices do not provide a direct connection with your local police, fire or ambulance personnel. If immediate help is needed and a phone is within your reach, call 9-1-1.
  • TDD/TTY users should call 9-1-1 directly.
  • Massachusetts residents with disabilities may qualify for specialized telephones and accessories free of charge or at a reduced rate. Please visit www.massedp.com or call 1-800-300-5658 V/TTY for more information.